Testimonials and Reviews

From 158 reviews
Leonard Oram
Leonard Oram

I have been a customer of First Fuel for several years now and they have always not only serviced my account well but they have also responded to question I have had for information and help in a prompt and efficient manner. Leonard Oram

via Facebook
Michael Primavera Sr.
Michael Primavera Sr.

I have been a customer for 10 years that should tell you something about the company. Service is fast when needed and the office staff is top notch 👌

via Facebook
Denise Glasser
Denise Glasser

First Fuel arrived on time, did a thorough check of all appliances, heating system, hot water heater and fuel tank. I am very pleased with the professional service they provided

Response from business owner

Thanks Denise!

via Google
Bill Schaefer
Bill Schaefer

Excellent on time delivery, price and friendly staff!

Response from business owner

Thanks Bill!

via Google
Amber Brooks
Amber Brooks

great service and great prices!

via Facebook
Rick Kemner
Rick Kemner

Just beginning our second year as a customer with First Fuel and Propane, and could not be happier! They offer competitive pricing and are a locally owned business! Whenever I have contacted the company, the staff is always very friendly, …

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via Facebook
Ed McMahon Jr.
Ed McMahon Jr.

Never had a problem, always there on time, good company.

via Facebook
John Lesko
John Lesko

Have never had any issues with First Fuel, they have always monitored and refueled on time and the prices have been reasonable. My driveway is also very steep and unpaved, so I was worried about access, but their drivers have maneuvered …

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Response from business owner

Thanks John! We appreciate the review!

via Google
Murray M. Jaros
Murray M. Jaros

Staff is always available,responsive and courteous Monitoring of supply,and resupply of LPG has been very satisfactory.

Response from business owner

Thanks Murray we appreciate the business!

via Google
Mitzi Gulde
Mitzi Gulde

I've never had a problem with First Fuel. My propane is always delivered on time and the service is great. I've had both my furnace and a/c cleaned by them...knowledgeable service people. The Office staff is always pleasant and very …

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via Facebook
Christian
Christian

Always fantastic to work with and the best service around for fuels. Called many other companies when searching for a provider when we moved and so glad I found these great people.

Response from business owner

Thanks christian!

via Google
Neal Sondrini
Neal Sondrini

Great company to deal with. Prompt and courteous service and very reasonable prices. Tank installer was very professional and did an awesome job. Highly recommend this company.

Response from business owner

Thanks Neal! Our family appreciates the business!

via Google
Timothy Burke
Timothy Burke

Friendly, knowledgeable, courteous experience.

Response from business owner

Thanks Timothy!

via Google
Cj Fuller
Cj Fuller

Great service friendly and professional 👍👍

Response from business owner

Thanks CJ!

via Google
Patrick Gabriel
Patrick Gabriel

I recently chose First Fuel to connect and supply the propane for my above ground pool heater. I chose them after doing what most of us do these days – comparing the latest reviews on local propane companies. Clearly, First Fuel enjoys a …

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Response from business owner

Thanks patrick! We appreciate the business!

via Google
Nicholas Adie
Nicholas Adie

First Fuel and Propane is great! Their customer service is far superior to other companies I’ve spoken with. Christina was personable, knowledgeable, and professional from start to finish and our tech who came to install was as well! Start …

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Response from business owner

Thanks Nicholas! We appreciate the business!

via Google
Steve Sweet
Steve Sweet

I was changing from home heating oil to propane for all my appliances. I needed to coordinate with several companies to make this work. I contacted First Fuel and Propane and talked with Christina. She was very pleasant, explained the …

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Response from business owner

Thanks Steve! We appreciate the business!

via Google
Brian Pitcher
Brian Pitcher

Looking for a company where your a name and not a number this is the company for you . Great company doing the right thing . Tank You Jo Elle

via Facebook
Edward Anthony
Edward Anthony

Punctual, friendly and knowledgeable. Couldn’t ask for a better team to keep me warm!! Thanks first fuel you guys are the best.

via Facebook
Jim Gilmer
Jim Gilmer

Steve delivered our new tank and informed me on everything I needed to know in a most professional manner. A pleasure to deal with. Thank you, First Fuel.

Response from business owner

Thanks Jim! We appreciate the business!

via Google
Clayton Kirking
Clayton Kirking

First Fuel is a model of customer service.

Response from business owner

Thanks Clayton!

via Google
david nabozny
david nabozny

Very courteous and helpful in setting up a propane tank installation. It was done in a timely and efficient manner.

Response from business owner

Thanks David! Our family appreciates the business!

via Google
Shaggy Snooze Doggle
Shaggy Snooze Doggle

HIGHLY RECOMMEND!

we have a home in saugerties which is fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a …

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via Facebook
Laura White
Laura White

Installer was extra helpful and professional. The office staff has always been helpful and friendly.

My experience has been great. Recommend.

Response from business owner

Thanks laura! We appreciate the business.

via Google
Alan Feldman
Alan Feldman

I am always pleased by the Customer Service from this company — but I should really say, from this family! And prices are the best!

Response from business owner

Thanks Alan! Our Family appreciates the business.

via Google
Darlene Phillips
Darlene Phillips

Very responsive, excellent service. I called to ask how soon they could hook me up with propane service because my prior supplier was not returning my calls and my tanks were running dry. Expected to hear it would be a couple of weeks or …

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via Facebook
Manny Ytuarte
Manny Ytuarte

We're new to the Columbia County area. We decided to use the same propane provider as the previous home owner did. The switching over was easy and there were no issues. When I miscalculated our usage and we got into a bad situation, First …

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Response from business owner

Thanks Manny!

via Google
David Coon
David Coon

We pride ourselves on always being there for our customers and making sure they never run out of propane or oil.

via Facebook
Ej Coon
Ej Coon

Great company to work for!! Also nice knowing I work for a company that goes above and beyond for customers and I’ve even witnessed myself them helping out veterans!!

via Facebook
Daniel Crellin
Daniel Crellin

Our 27 year old furnace went out on the Friday before

Christmas at 4:00 pm. Austin and the crew had a

new one there by 10 o'clock Saturday morning and

the heat was back on by 3:00 that same day . First Fuel was super accommodating and …

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Response from business owner

Thanks dan! Our family appreciates the business!

via Google
Yonatan Cohen
Yonatan Cohen

Great service. Austin and his family and Co have provided us with great reliable service for years and their customer service is second to none.

Response from business owner

Thanks Yonatan!

via Google
Jordan Wolfe
Jordan Wolfe

Love these guys. Always professional, if we have an issue they're always responsive, and our propane never runs out.

Response from business owner

Thanks Jordan!

via Google
Christy Ransford
Christy Ransford

Building a new home can be very stressful but Christina made me feel like we have been friends or even family for ever. She took care of every heating and propane need we had even helping with my other contractors to keep the peace. Then …

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Response from business owner

Thank you Christy!

via Google
Chuck Morris
Chuck Morris

Excellent company so far. Service men are the best

via Facebook
Lee Ann Drumm
Lee Ann Drumm

I was very skeptical of using propane heat in the garage. Steve came, He was very nice, good sense of humor, new what He was talking about and set My mind at ease. I feel comfortable now with the heater and wished I had done it years ago…

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Response from business owner

Thanks Lee Ann! Stevo is the best, we love having him on our team.

via Google
philip wills
philip wills

They did a great job of following up and it wasn't really their problem. I installed the system and they were still very responsive. Great response and great service.

Response from business owner

Thank you Phillip!

via Google
Ralph Buonome
Ralph Buonome

Totally great experience. Installer was on time, organized and knowledgeable. Great price, I would totally recommend First Fuel based on my experience.

Response from business owner

Thanks Ralph!

via Google
Joe Allalouf
Joe Allalouf

I recently bought a new house and was not thrilled with the company the previous owner was using for propane so I started making some calls. I stopped when I first spoke to the representative at First Fuel. First Fuel’s customer service is …

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via Facebook
Bobby Peluso
Bobby Peluso

First Fuel’s customer service is second to none. No automated answering machines ever, always get connected with a real person who really cares about what they do. No need to look further for any propane needs.

via Facebook
Gerry Harris
Gerry Harris

Excellent and responsive customer service. Steve, who installed our tank, was on time and explained everything to me. Could not ask for a better experience.

via Facebook
Christian Bruce
Christian Bruce

The service I have received from 1st Fuel and Propane is outstanding. I worked with Christina for customer service. She made sure all my questions were answered and took the time to walk me through the process of being a new customer. …

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Response from business owner

Thanks Christian!

via Google
Carrie Otty
Carrie Otty

They came, they saw, they fixed. Very nice guys. Pleasant and professional.

Response from business owner

Thank you Carrie!

via Google
Kelly Shaw
Kelly Shaw

I investigated many propane dealers in columbia county & i ended up w/1st fuel & propane.

WHY? I experienced the best customer service & never felt “stupid”. Rebecca walked me through every step of the way & when Ryan came to give me an …

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Response from business owner

Thanks Kelly!

via Google
linda tarbox
linda tarbox

Good so far set new tank,on time and competent.

Response from business owner

Thanks Linda!

via Google
Lee Linderman
Lee Linderman

Great service installing...lets hope this continues

Response from business owner

Thanks Lee! Our family appreciates the business!

via Google
Zak DeGroodt
Zak DeGroodt

Always speedy with delivery. Polite and helpful.

via Facebook
Laura Stone Mangan
Laura Stone Mangan

They were very helpful with the transition from oil to propane. Christine in the office was very knowledgeable and courteous. Steve was also very knowledgeable and extremely polite. And he did a very clean install

Response from business owner

Thanks Laura! Christine and Steve are great employees to have.

via Facebook
Dakota Burt
Dakota Burt

Brian came to help me while I was in a rut and I couldn’t be more thankful!! Very polite and professional; he knew what he was doing and help me with all my questions. I will definitely recommend!!

Response from business owner

Thank you Dakota!

via Google
Lindsay Beraldi
Lindsay Beraldi

Very friendly, professional and great customer service so far!

Response from business owner

Thank you Lindsay!

via Google
Megan Kittle
Megan Kittle

Great service

Response from business owner

Thanks Megan we appreciate the business!

via Google
Adam Dollard
Adam Dollard

Always reliable, excellent customer service. Always makes you feel like apart of the family. Would recommend to anyone. Thanks First Fuel

Response from business owner

Thanks Adam!

via Google
Kimberly Brisk
Kimberly Brisk

Excellent customer service, timely deliveries, and competitive pricing!

Response from business owner

Thanks Kimberly

via Google
Danny Kneller
Danny Kneller

There isn’t a better fuel company in the northeast!

via Facebook
Patric Brew
Patric Brew

Awesome service!!!! Fast!!! Early!!!! Courteous!! The Best!!

via Facebook
Ernie Bush
Ernie Bush

Their service is unbelievable I recommend First feel to everyone

via Facebook
Becca Webber
Becca Webber

‘Tis the season for propane!

Whether you’re building a new house, just purchased a home, or are simply interested in switching companies, give me a call!

I’ve worked for First Fuel & Propane for 2 years now and it blows my mind how …

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via Facebook
Morgen Bowers
Morgen Bowers

The fabulous customer service!

via Facebook
Bonnie Coon
Bonnie Coon

Best looking service manager in the propane industry!

via Facebook
Michael Burch
Michael Burch

Chris Burch is the best delivery guy. He is always on time and gives his service with a smile

via Facebook
Michele Ball
Michele Ball

Christopher Burch awesome employee

via Facebook
Gail Nanni
Gail Nanni

Steve Duell delivered my propane today. He is very polite, pleasant and deserving of a tip!

Last year Floyd was a gentlemen and he is deserving of a tip as well!

First fuel has been there for my family since day in 2017

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Response from business owner

Thanks Gail we appreciate your business and we will make sure Steve gets a Big Christmas bonus this year!

via Facebook
John Evans
John Evans

Driver Chris does an excellent job > I am very impressed and pleased with your ( family ? ) Organization !

via Facebook
Dan Bell
Dan Bell

Excellent service from start to finish Steve the onsite man took the time to explain what he was doing and why great to deal with

via Facebook
Stash Wojeski
Stash Wojeski

Outstanding service! I called first fuel on Friday asking for changes to my generator that was recommended and they sent someone over the same day with a plan and completed the job Saturday morning before the big storm! Fast service Thank …

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Response from business owner

Thank you Stash! We appreciate your business even though you are a cowboys fan.....😜

via Facebook
Antonette Morrissey-Wojeski
Antonette Morrissey-Wojeski

5 Stars

1st Fuel provides exceptional service as they came over the day of the big snow storm (7:30 am) rerouted and maintaned the hookup to our generator.

First class operation and Snow storm 2019 bring it!

Stash and Toni Wojeski…

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via Facebook
Doni Lillis
Doni Lillis

First Fuel and Propane provides amazing customer service. We have had an incredible experience with them and the staff are always polite and able to answer all my questions. I would highly recommend using their services. Thank you!

via Facebook
Ed Sally Drexel
Ed Sally Drexel

We recently started to use First Fuel and we are totally thrilled Everyone is so friendly and helpful. We just received our delivery and the driver, Steve Duell, was exceptional helpful and kind. I also called the office and talked with …

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via Facebook
Christina Langlois
Christina Langlois

Great family owned company, their staff works as a team to get the job done in a timely manner while delivering professional service!

Response from business owner

Thank you Christina! Our familia appreciates your business!!

via Facebook
Robert Adams
Robert Adams

We use our home in the ADK as a vacation home and when we were there we had a small window of time to get our tanks converted over to a new supplier. We wanted to run our existing tanks down and did not make arrangements to change until …

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Response from business owner

Thank you Robert. We appreciate the business.

via Facebook
Lori Hall Hermance
Lori Hall Hermance

Courtney in the office is very helpful and I have never had to worry about running out of fuel oil or propane. Online billing is a breeze!

Response from business owner

Thank you.

via Facebook
Renee Martin
Renee Martin

after calling around, first fuel was able to get fuel to us the quickest and with great customer service

Response from business owner

We try our best for everyone. Thank you for the business. 👍

via Facebook
Laurie Hoffman
Laurie Hoffman

Quick and efficient! Also great customer service!

via Facebook
Jerry Decker
Jerry Decker

Friendly family company to help with your heating needs

Response from business owner

Thanks Jerry we will be sending out your gift certificate today!

via Facebook
Lauren Kneller Merante
Lauren Kneller Merante

First Fuel is an incredible company. They not only offer impecible service with a smile but they also go out of their way to make sure you are taken care of. I simply could not say enough good things about this business. I would give them …

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via Facebook
Melissa Bauer
Melissa Bauer

I cannot even begin to tell you how impressive this company is. They went out of their way to deliver 2 replacement tanks literally the day I called! Then they topped them off the very next morning! The tanks were owned by another …

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via Facebook
Beth Osborn Payer
Beth Osborn Payer

After running out of propane on the coldest night of the year, I made 20 calls in search of a delivery (early on a Sunday morning). First Fuel and Propane saved the day, after our longtime provider who caused the situation was unresponsive…

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via Facebook
Susan Denise
Susan Denise

First Fuel is the best. They are always there looking out for you. Will always recommend them to everyone.

via Facebook
Ted Hart
Ted Hart

An excellent company who truly cares about the community!!

via Facebook
Susan Donohue
Susan Donohue

These guys were amazing to work with! I had some reservations about converting to gas (always used electric) and they explained everything to me and made me feel 100% comfortable. They scheduled us in even though they were very busy. I …

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via Facebook

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