Testimonials and Reviews

Great Service! Highly recommend!

I just bought a home and wanted to change propane providers to First Fuel and Propane because of their outstanding reviews. So far they have lived up to their five star ratings! The office staff who assisted me (Rebecca) was incredibly …

Very efficient, quick to respond, streamlined systems easy to pay via credit card, and informed promptly by email or phone

Ordering, delivery and install of tank and line was performed well. Christina and the install crew were awesome. Good guys . Very pleased. Thanks

I have been a customer of First Fuel for several years now and they have always not only serviced my account well but they have also responded to question I have had for information and help in a prompt and efficient manner. Leonard Oram

I have been a customer for 10 years that should tell you something about the company. Service is fast when needed and the office staff is top notch 👌

First Fuel arrived on time, did a thorough check of all appliances, heating system, hot water heater and fuel tank. I am very pleased with the professional service they provided

Excellent on time delivery, price and friendly staff!

great service and great prices!

Just beginning our second year as a customer with First Fuel and Propane, and could not be happier! They offer competitive pricing and are a locally owned business! Whenever I have contacted the company, the staff is always very friendly, …

Never had a problem, always there on time, good company.

Have never had any issues with First Fuel, they have always monitored and refueled on time and the prices have been reasonable. My driveway is also very steep and unpaved, so I was worried about access, but their drivers have maneuvered …

Staff is always available,responsive and courteous Monitoring of supply,and resupply of LPG has been very satisfactory.

I've never had a problem with First Fuel. My propane is always delivered on time and the service is great. I've had both my furnace and a/c cleaned by them...knowledgeable service people. The Office staff is always pleasant and very …

Always fantastic to work with and the best service around for fuels. Called many other companies when searching for a provider when we moved and so glad I found these great people.

Great company to deal with. Prompt and courteous service and very reasonable prices. Tank installer was very professional and did an awesome job. Highly recommend this company.

Friendly, knowledgeable, courteous experience.

Great service friendly and professional 👍👍

I recently chose First Fuel to connect and supply the propane for my above ground pool heater. I chose them after doing what most of us do these days – comparing the latest reviews on local propane companies. Clearly, First Fuel enjoys a …

First Fuel and Propane is great! Their customer service is far superior to other companies I’ve spoken with. Christina was personable, knowledgeable, and professional from start to finish and our tech who came to install was as well! Start …

I was changing from home heating oil to propane for all my appliances. I needed to coordinate with several companies to make this work. I contacted First Fuel and Propane and talked with Christina. She was very pleasant, explained the …

Looking for a company where your a name and not a number this is the company for you . Great company doing the right thing . Tank You Jo Elle

Punctual, friendly and knowledgeable. Couldn’t ask for a better team to keep me warm!! Thanks first fuel you guys are the best.

Steve delivered our new tank and informed me on everything I needed to know in a most professional manner. A pleasure to deal with. Thank you, First Fuel.

First Fuel is a model of customer service.

Very courteous and helpful in setting up a propane tank installation. It was done in a timely and efficient manner.

HIGHLY RECOMMEND!

we have a home in saugerties which is fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a …

Installer was extra helpful and professional. The office staff has always been helpful and friendly.

My experience has been great. Recommend.

I am always pleased by the Customer Service from this company — but I should really say, from this family! And prices are the best!

Very responsive, excellent service. I called to ask how soon they could hook me up with propane service because my prior supplier was not returning my calls and my tanks were running dry. Expected to hear it would be a couple of weeks or …

We're new to the Columbia County area. We decided to use the same propane provider as the previous home owner did. The switching over was easy and there were no issues. When I miscalculated our usage and we got into a bad situation, First …

We pride ourselves on always being there for our customers and making sure they never run out of propane or oil.

Great company to work for!! Also nice knowing I work for a company that goes above and beyond for customers and I’ve even witnessed myself them helping out veterans!!

Our 27 year old furnace went out on the Friday before

Christmas at 4:00 pm. Austin and the crew had a

new one there by 10 o'clock Saturday morning and

the heat was back on by 3:00 that same day . First Fuel was super accommodating and …

Great service. Austin and his family and Co have provided us with great reliable service for years and their customer service is second to none.

Love these guys. Always professional, if we have an issue they're always responsive, and our propane never runs out.

Building a new home can be very stressful but Christina made me feel like we have been friends or even family for ever. She took care of every heating and propane need we had even helping with my other contractors to keep the peace. Then …

Excellent company so far. Service men are the best

I was very skeptical of using propane heat in the garage. Steve came, He was very nice, good sense of humor, new what He was talking about and set My mind at ease. I feel comfortable now with the heater and wished I had done it years ago…

They did a great job of following up and it wasn't really their problem. I installed the system and they were still very responsive. Great response and great service.

Totally great experience. Installer was on time, organized and knowledgeable. Great price, I would totally recommend First Fuel based on my experience.

I recently bought a new house and was not thrilled with the company the previous owner was using for propane so I started making some calls. I stopped when I first spoke to the representative at First Fuel. First Fuel’s customer service is …

First Fuel’s customer service is second to none. No automated answering machines ever, always get connected with a real person who really cares about what they do. No need to look further for any propane needs.

Excellent and responsive customer service. Steve, who installed our tank, was on time and explained everything to me. Could not ask for a better experience.

The service I have received from 1st Fuel and Propane is outstanding. I worked with Christina for customer service. She made sure all my questions were answered and took the time to walk me through the process of being a new customer. …

They came, they saw, they fixed. Very nice guys. Pleasant and professional.

I investigated many propane dealers in columbia county & i ended up w/1st fuel & propane.

WHY? I experienced the best customer service & never felt “stupid”. Rebecca walked me through every step of the way & when Ryan came to give me an …

Good so far set new tank,on time and competent.

Great service installing...lets hope this continues

Always speedy with delivery. Polite and helpful.

They were very helpful with the transition from oil to propane. Christine in the office was very knowledgeable and courteous. Steve was also very knowledgeable and extremely polite. And he did a very clean install

Brian came to help me while I was in a rut and I couldn’t be more thankful!! Very polite and professional; he knew what he was doing and help me with all my questions. I will definitely recommend!!

Very friendly, professional and great customer service so far!

There isn’t a better fuel company in the northeast!

Awesome service!!!! Fast!!! Early!!!! Courteous!! The Best!!

Their service is unbelievable I recommend First feel to everyone

‘Tis the season for propane!

Whether you’re building a new house, just purchased a home, or are simply interested in switching companies, give me a call!

I’ve worked for First Fuel & Propane for 2 years now and it blows my mind how …

The fabulous customer service!

Best looking service manager in the propane industry!

Chris Burch is the best delivery guy. He is always on time and gives his service with a smile

Christopher Burch awesome employee

Steve Duell delivered my propane today. He is very polite, pleasant and deserving of a tip!

Last year Floyd was a gentlemen and he is deserving of a tip as well!

First fuel has been there for my family since day in 2017

…

Driver Chris does an excellent job > I am very impressed and pleased with your ( family ? ) Organization !

Excellent service from start to finish Steve the onsite man took the time to explain what he was doing and why great to deal with

Outstanding service! I called first fuel on Friday asking for changes to my generator that was recommended and they sent someone over the same day with a plan and completed the job Saturday morning before the big storm! Fast service Thank …

5 Stars

1st Fuel provides exceptional service as they came over the day of the big snow storm (7:30 am) rerouted and maintaned the hookup to our generator.

First class operation and Snow storm 2019 bring it!

Stash and Toni Wojeski…

First Fuel and Propane provides amazing customer service. We have had an incredible experience with them and the staff are always polite and able to answer all my questions. I would highly recommend using their services. Thank you!

We recently started to use First Fuel and we are totally thrilled Everyone is so friendly and helpful. We just received our delivery and the driver, Steve Duell, was exceptional helpful and kind. I also called the office and talked with …

Great family owned company, their staff works as a team to get the job done in a timely manner while delivering professional service!

We use our home in the ADK as a vacation home and when we were there we had a small window of time to get our tanks converted over to a new supplier. We wanted to run our existing tanks down and did not make arrangements to change until …

Courtney in the office is very helpful and I have never had to worry about running out of fuel oil or propane. Online billing is a breeze!

after calling around, first fuel was able to get fuel to us the quickest and with great customer service

Quick and efficient! Also great customer service!

Friendly family company to help with your heating needs

after calling around, first fuel was able to get fuel to us the quickest and with great customer service

First Fuel is an incredible company. They not only offer impecible service with a smile but they also go out of their way to make sure you are taken care of. I simply could not say enough good things about this business. I would give them …

I cannot even begin to tell you how impressive this company is. They went out of their way to deliver 2 replacement tanks literally the day I called! Then they topped them off the very next morning! The tanks were owned by another …

After running out of propane on the coldest night of the year, I made 20 calls in search of a delivery (early on a Sunday morning). First Fuel and Propane saved the day, after our longtime provider who caused the situation was unresponsive…

First Fuel is the best. They are always there looking out for you. Will always recommend them to everyone.

An excellent company who truly cares about the community!!