Testimonials and Reviews

Austin and Brock and Richard are amazing!! So helpful and dealt with my emergency quickly and efficiently!!

Easy as Apple pie working with First Fuel and Propane. Professional, knowledgeable, people who are easy to deal with.

Thank you,

Paul Byrne

Saved us when Amerigas dropped the ball. Steve was the nicest during the delivery. Highly recommend them!

Excellent customer service. Saved us during an emergency when Amerigas dropped the ball. Steve the driver was so helpful, great to be a name not number! Highly recommend them!

They saved us on an Emergancy visit in this cold cold weather. The driver Steve was amazing. Came with everything needed & quickly. Thanks so much. Highly recommend.

Impressed. I called and asked to be setup with by First Fuel with a 500 gallon tank the same day – and they made it happen! I'll spare you the list of challenges they overcame to pull it off.

Awesome service and staff. they were able to help my daughter and son-in-law get propane for their new hot water and heating system when their current company was failing them. A real person answers the phone! I am so grateful that they …

These folks do a great job and are extremely professional!

First off,I don't know any people associated with first fuel. Steve shows up to install 2 tanks with a state of the art truck ,fully equipped with all the necessary equipment to do the installation. A rolling hardware store .Steve installed…

Great Service! Highly recommend!

I just bought a home and wanted to change propane providers to First Fuel and Propane because of their outstanding reviews. So far they have lived up to their five star ratings! The office staff who assisted me (Rebecca) was incredibly …

Very efficient, quick to respond, streamlined systems easy to pay via credit card, and informed promptly by email or phone

Ordering, delivery and install of tank and line was performed well. Christina and the install crew were awesome. Good guys . Very pleased. Thanks

I have been a customer of First Fuel for several years now and they have always not only serviced my account well but they have also responded to question I have had for information and help in a prompt and efficient manner. Leonard Oram

I have been a customer for 10 years that should tell you something about the company. Service is fast when needed and the office staff is top notch 👌

First Fuel arrived on time, did a thorough check of all appliances, heating system, hot water heater and fuel tank. I am very pleased with the professional service they provided

Excellent on time delivery, price and friendly staff!

great service and great prices!

Just beginning our second year as a customer with First Fuel and Propane, and could not be happier! They offer competitive pricing and are a locally owned business! Whenever I have contacted the company, the staff is always very friendly, …

Never had a problem, always there on time, good company.

Have never had any issues with First Fuel, they have always monitored and refueled on time and the prices have been reasonable. My driveway is also very steep and unpaved, so I was worried about access, but their drivers have maneuvered …

Staff is always available,responsive and courteous Monitoring of supply,and resupply of LPG has been very satisfactory.

I've never had a problem with First Fuel. My propane is always delivered on time and the service is great. I've had both my furnace and a/c cleaned by them...knowledgeable service people. The Office staff is always pleasant and very …

Always fantastic to work with and the best service around for fuels. Called many other companies when searching for a provider when we moved and so glad I found these great people.

Great company to deal with. Prompt and courteous service and very reasonable prices. Tank installer was very professional and did an awesome job. Highly recommend this company.

Friendly, knowledgeable, courteous experience.

Great service friendly and professional 👍👍

I recently chose First Fuel to connect and supply the propane for my above ground pool heater. I chose them after doing what most of us do these days – comparing the latest reviews on local propane companies. Clearly, First Fuel enjoys a …

First Fuel and Propane is great! Their customer service is far superior to other companies I’ve spoken with. Christina was personable, knowledgeable, and professional from start to finish and our tech who came to install was as well! Start …

I was changing from home heating oil to propane for all my appliances. I needed to coordinate with several companies to make this work. I contacted First Fuel and Propane and talked with Christina. She was very pleasant, explained the …

Looking for a company where your a name and not a number this is the company for you . Great company doing the right thing . Tank You Jo Elle

Punctual, friendly and knowledgeable. Couldn’t ask for a better team to keep me warm!! Thanks first fuel you guys are the best.

Steve delivered our new tank and informed me on everything I needed to know in a most professional manner. A pleasure to deal with. Thank you, First Fuel.

First Fuel is a model of customer service.

Very courteous and helpful in setting up a propane tank installation. It was done in a timely and efficient manner.

HIGHLY RECOMMEND!

we have a home in saugerties which is fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a …

Installer was extra helpful and professional. The office staff has always been helpful and friendly.

My experience has been great. Recommend.

I am always pleased by the Customer Service from this company — but I should really say, from this family! And prices are the best!

We're new to the Columbia County area. We decided to use the same propane provider as the previous home owner did. The switching over was easy and there were no issues. When I miscalculated our usage and we got into a bad situation, First …

Great company to work for!! Also nice knowing I work for a company that goes above and beyond for customers and I’ve even witnessed myself them helping out veterans!!

Our 27 year old furnace went out on the Friday before

Christmas at 4:00 pm. Austin and the crew had a

new one there by 10 o'clock Saturday morning and

the heat was back on by 3:00 that same day . First Fuel was super accommodating and …

Great service. Austin and his family and Co have provided us with great reliable service for years and their customer service is second to none.

Love these guys. Always professional, if we have an issue they're always responsive, and our propane never runs out.

Building a new home can be very stressful but Christina made me feel like we have been friends or even family for ever. She took care of every heating and propane need we had even helping with my other contractors to keep the peace. Then …

Excellent company so far. Service men are the best

I was very skeptical of using propane heat in the garage. Steve came, He was very nice, good sense of humor, new what He was talking about and set My mind at ease. I feel comfortable now with the heater and wished I had done it years ago…

They did a great job of following up and it wasn't really their problem. I installed the system and they were still very responsive. Great response and great service.

Totally great experience. Installer was on time, organized and knowledgeable. Great price, I would totally recommend First Fuel based on my experience.

I recently bought a new house and was not thrilled with the company the previous owner was using for propane so I started making some calls. I stopped when I first spoke to the representative at First Fuel. First Fuel’s customer service is …

First Fuel’s customer service is second to none. No automated answering machines ever, always get connected with a real person who really cares about what they do. No need to look further for any propane needs.

Excellent and responsive customer service. Steve, who installed our tank, was on time and explained everything to me. Could not ask for a better experience.

The service I have received from 1st Fuel and Propane is outstanding. I worked with Christina for customer service. She made sure all my questions were answered and took the time to walk me through the process of being a new customer. …

They came, they saw, they fixed. Very nice guys. Pleasant and professional.

I investigated many propane dealers in columbia county & i ended up w/1st fuel & propane.

WHY? I experienced the best customer service & never felt “stupid”. Rebecca walked me through every step of the way & when Ryan came to give me an …

Good so far set new tank,on time and competent.

Great service installing...lets hope this continues

Always speedy with delivery. Polite and helpful.

They were very helpful with the transition from oil to propane. Christine in the office was very knowledgeable and courteous. Steve was also very knowledgeable and extremely polite. And he did a very clean install

Brian came to help me while I was in a rut and I couldn’t be more thankful!! Very polite and professional; he knew what he was doing and help me with all my questions. I will definitely recommend!!

Very friendly, professional and great customer service so far!

Great service

Always reliable, excellent customer service. Always makes you feel like apart of the family. Would recommend to anyone. Thanks First Fuel

Excellent customer service, timely deliveries, and competitive pricing!

Excellent fast and professional service. First rate. Thank you. It is good to know that we have rapid response in case of any problem.

There isn’t a better fuel company in the northeast!

Tremendous service and prices

I wish I knew about First Fuel sooner!! When my old company let me run out a few times First Fuel was right there to swap out my tanks and get me started with new service. They even gave me a tank monitor to make sure I never run out again…

Great prices, great people, Courtney is great to work with.

Great company dedicated to safe and professional service. Top shelf. Amazing staff that truly cares about their customers. Highly recommend.

First fuel and propane setup a new boiler for our home in 1 day. The job came out perfectly. Heat and hot water work better than ever. The process was easy and painless. They show up on time and automatically refill your heating oil or …

First Fuel handles both of my businesses, I can honestly say that from install, to fill ups, customer service, and payments, they are outstanding. It’s is the one part of my business that I quite literally never have to worry about.

Awesome service!!!! Fast!!! Early!!!! Courteous!! The Best!!

Their service is unbelievable I recommend First feel to everyone

Great team, excellent service on all HVAC needs. Highly recommend FF&P!

First Fuel is always my first choice when it comes to propane. Christina is the best when I call the office. She is fast and friendly. I feel like family when I call

First Fuel and propane not only designed all of our propane needs but also helped with valuable insight for future equipment needs. The times we needed emergency help, they were there to assist within the hour, no questions asked! Not only …

Very professional, great prices, fast install.

Quick and reliable service

Reliable great service. Very dedicated to getting the job done right and making sure the customers happy.

Our tanks are monitored, so when the fuel is getting low – they deliver – it’s one less thing to worry about! The service department is very knowledgeable and the sales/customer service staff is very friendly and helpful!! We highly …

First fuel strives on making their customers feel like family. As a family run business they do a phenomenal job of putting their customers first and recognizing their needs and wants. If you have any doubts with your current fuel oil or …

Knowing in a time of need that I can call and have someone from service arrive within an appropriate time to get my hot water working again is one reason why I love First Fuel and Propane!

Christina at First Fuel was great to deal with and got me an awesome price on propane. The delivery driver and techs were awesome when they showed up. Would definitely recommend them to my friends and family!

They provide excellent service. The staff is always professional, courteous and on time!

These guys are the best around. Been using them for years! Always great service, great people.

They trenched a 30ft line to my house from the tank for my cook stove and furnace. The service tech David did a great job converting the stove!

The service is top notch! Steve the service tech did a great job setting the tank. The office staff is very easy to talk too.

Their wireless monitoring is great. We never even have to think about how much gas is left in the tank. The 1st Fuel crew just delivers when it’s needed and we go on worry free.

first fuel did a great job setting my tank and explaining to me how it all works. the price was .20 less than anybody around too!

Awesome company to work for!!

The fabulous customer service!

Best looking service manager in the propane industry!

Great Company, reliable and wonderful customer service!

Chris Burch is the best delivery guy. He is always on time and gives his service with a smile

Christopher Burch awesome employee

Steve Duell delivered my propane today. He is very polite, pleasant and deserving of a tip!

Last year Floyd was a gentlemen and he is deserving of a tip as well!

First fuel has been there for my family since day in 2017

…

Driver Chris does an excellent job > I am very impressed and pleased with your ( family ? ) Organization !

Excellent service from start to finish Steve the onsite man took the time to explain what he was doing and why great to deal with

Outstanding service! I called first fuel on Friday asking for changes to my generator that was recommended and they sent someone over the same day with a plan and completed the job Saturday morning before the big storm! Fast service Thank …

5 Stars

1st Fuel provides exceptional service as they came over the day of the big snow storm (7:30 am) rerouted and maintaned the hookup to our generator.

First class operation and Snow storm 2019 bring it!

Stash and Toni Wojeski…