Testimonials and Reviews

Punctual, friendly and knowledgeable. Couldn’t ask for a better team to keep me warm!! Thanks first fuel you guys are the best.

Steve delivered our new tank and informed me on everything I needed to know in a most professional manner. A pleasure to deal with. Thank you, First Fuel.

First Fuel is a model of customer service.

Very courteous and helpful in setting up a propane tank installation. It was done in a timely and efficient manner.

HIGHLY RECOMMEND!

we have a home in saugerties which is fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a …

Installer was extra helpful and professional. The office staff has always been helpful and friendly.

My experience has been great. Recommend.

I am always pleased by the Customer Service from this company — but I should really say, from this family! And prices are the best!

Very responsive, excellent service. I called to ask how soon they could hook me up with propane service because my prior supplier was not returning my calls and my tanks were running dry. Expected to hear it would be a couple of weeks or …

We're new to the Columbia County area. We decided to use the same propane provider as the previous home owner did. The switching over was easy and there were no issues. When I miscalculated our usage and we got into a bad situation, First …

We pride ourselves on always being there for our customers and making sure they never run out of propane or oil.

Great company to work for!! Also nice knowing I work for a company that goes above and beyond for customers and I’ve even witnessed myself them helping out veterans!!

Our 27 year old furnace went out on the Friday before

Christmas at 4:00 pm. Austin and the crew had a

new one there by 10 o'clock Saturday morning and

the heat was back on by 3:00 that same day . First Fuel was super accommodating and …

Great service. Austin and his family and Co have provided us with great reliable service for years and their customer service is second to none.

Love these guys. Always professional, if we have an issue they're always responsive, and our propane never runs out.

Building a new home can be very stressful but Christina made me feel like we have been friends or even family for ever. She took care of every heating and propane need we had even helping with my other contractors to keep the peace. Then …

Excellent company so far. Service men are the best

I was very skeptical of using propane heat in the garage. Steve came, He was very nice, good sense of humor, new what He was talking about and set My mind at ease. I feel comfortable now with the heater and wished I had done it years ago…

They did a great job of following up and it wasn't really their problem. I installed the system and they were still very responsive. Great response and great service.

Totally great experience. Installer was on time, organized and knowledgeable. Great price, I would totally recommend First Fuel based on my experience.

I recently bought a new house and was not thrilled with the company the previous owner was using for propane so I started making some calls. I stopped when I first spoke to the representative at First Fuel. First Fuel’s customer service is …

First Fuel’s customer service is second to none. No automated answering machines ever, always get connected with a real person who really cares about what they do. No need to look further for any propane needs.

Excellent and responsive customer service. Steve, who installed our tank, was on time and explained everything to me. Could not ask for a better experience.

The service I have received from 1st Fuel and Propane is outstanding. I worked with Christina for customer service. She made sure all my questions were answered and took the time to walk me through the process of being a new customer. …

They came, they saw, they fixed. Very nice guys. Pleasant and professional.

I investigated many propane dealers in columbia county & i ended up w/1st fuel & propane.

WHY? I experienced the best customer service & never felt “stupid”. Rebecca walked me through every step of the way & when Ryan came to give me an …

Good so far set new tank,on time and competent.

Great service installing...lets hope this continues

Always speedy with delivery. Polite and helpful.

They were very helpful with the transition from oil to propane. Christine in the office was very knowledgeable and courteous. Steve was also very knowledgeable and extremely polite. And he did a very clean install

The girls in the office are fantastic. Price's are great and even better if you own your tank. Super speedy delivery.

Brian came to help me while I was in a rut and I couldn’t be more thankful!! Very polite and professional; he knew what he was doing and help me with all my questions. I will definitely recommend!!

Very friendly, professional and great customer service so far!

Great service

Always reliable, excellent customer service. Always makes you feel like apart of the family. Would recommend to anyone. Thanks First Fuel

Excellent customer service, timely deliveries, and competitive pricing!

Excellent fast and professional service. First rate. Thank you. It is good to know that we have rapid response in case of any problem.

There isn’t a better fuel company in the northeast!

Tremendous service and prices

I wish I knew about First Fuel sooner!! When my old company let me run out a few times First Fuel was right there to swap out my tanks and get me started with new service. They even gave me a tank monitor to make sure I never run out again…

Great prices, great people, Courtney is great to work with.

Great company dedicated to safe and professional service. Top shelf. Amazing staff that truly cares about their customers. Highly recommend.

First fuel and propane setup a new boiler for our home in 1 day. The job came out perfectly. Heat and hot water work better than ever. The process was easy and painless. They show up on time and automatically refill your heating oil or …

First Fuel handles both of my businesses, I can honestly say that from install, to fill ups, customer service, and payments, they are outstanding. It’s is the one part of my business that I quite literally never have to worry about.

Awesome service!!!! Fast!!! Early!!!! Courteous!! The Best!!

Their service is unbelievable I recommend First feel to everyone

‘Tis the season for propane!

Whether you’re building a new house, just purchased a home, or are simply interested in switching companies, give me a call!

I’ve worked for First Fuel & Propane for 2 years now and it blows my mind how …

Reliable great service. Very dedicated to getting the job done right and making sure the customers happy.

Christina at First Fuel was great to deal with and got me an awesome price on propane. The delivery driver and techs were awesome when they showed up. Would definitely recommend them to my friends and family!

The fabulous customer service!

Best looking service manager in the propane industry!

I just switched to First Fuel and met the staff and Mr. Coons yesterday. I was never greeted by an entire staff as I was yesterday and I must say I am absolutely impressed with them. They have already gone above and beyond my expectations …

Chris Burch is the best delivery guy. He is always on time and gives his service with a smile

Christopher Burch awesome employee

Steve Duell delivered my propane today. He is very polite, pleasant and deserving of a tip!

Last year Floyd was a gentlemen and he is deserving of a tip as well!

First fuel has been there for my family since day in 2017

…

Driver Chris does an excellent job > I am very impressed and pleased with your ( family ? ) Organization !

Excellent service from start to finish Steve the onsite man took the time to explain what he was doing and why great to deal with

Outstanding service! I called first fuel on Friday asking for changes to my generator that was recommended and they sent someone over the same day with a plan and completed the job Saturday morning before the big storm! Fast service Thank …

5 Stars

1st Fuel provides exceptional service as they came over the day of the big snow storm (7:30 am) rerouted and maintaned the hookup to our generator.

First class operation and Snow storm 2019 bring it!

Stash and Toni Wojeski…

First Fuel and Propane provides amazing customer service. We have had an incredible experience with them and the staff are always polite and able to answer all my questions. I would highly recommend using their services. Thank you!

We recently started to use First Fuel and we are totally thrilled Everyone is so friendly and helpful. We just received our delivery and the driver, Steve Duell, was exceptional helpful and kind. I also called the office and talked with …

Great family owned company, their staff works as a team to get the job done in a timely manner while delivering professional service!

We use our home in the ADK as a vacation home and when we were there we had a small window of time to get our tanks converted over to a new supplier. We wanted to run our existing tanks down and did not make arrangements to change until …

Courtney in the office is very helpful and I have never had to worry about running out of fuel oil or propane. Online billing is a breeze!

Quick and efficient! Also great customer service!

after calling around, first fuel was able to get fuel to us the quickest and with great customer service

Friendly family company to help with your heating needs

First Fuel is an incredible company. They not only offer impecible service with a smile but they also go out of their way to make sure you are taken care of. I simply could not say enough good things about this business. I would give them …

I cannot even begin to tell you how impressive this company is. They went out of their way to deliver 2 replacement tanks literally the day I called! Then they topped them off the very next morning! The tanks were owned by another …

After running out of propane on the coldest night of the year, I made 20 calls in search of a delivery (early on a Sunday morning). First Fuel and Propane saved the day, after our longtime provider who caused the situation was unresponsive…

First Fuel is the best. They are always there looking out for you. Will always recommend them to everyone.

An excellent company who truly cares about the community!!

I've been with these folks for 3 years and never had any problems. This year I felt compelled to write a review. Over the years I had given up on "old school" customer relations and service oriented businesses. I've come to know that this …

These guys were amazing to work with! I had some reservations about converting to gas (always used electric) and they explained everything to me and made me feel 100% comfortable. They scheduled us in even though they were very busy. I …

I've used other local companies in the past and I was never happy. I gave First Fuel a call and their management was excellent. They came in and had me set up with fuel right away. I had many questions and Austin was very patient and …

Great people, great service, always there when you need them

Great, reliable service with professional and helpful staff

My experience with the company has been great. Their service is reliable and the office staff is easy to get a hold of to talk too. I never have to check my tank because of their monitoring system.