Testimonials and Reviews

From 72 reviews
Christy Ransford

Building a new home can be very stressful but Christina made me feel like we have been friends or even family for ever. She took care of every heating and propane need we had even helping with my other contractors to keep the peace. Then …

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via Google
Chuck Morris

Excellent company so far. Service men are the best

via Facebook
Lee Ann Drumm

I was very skeptical of using propane heat in the garage. Steve came, He was very nice, good sense of humor, new what He was talking about and set My mind at ease. I feel comfortable now with the heater and wished I had done it years ago…

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Response from business owner

Thanks Lee Ann! Stevo is the best, we love having him on our team.

via Google
philip wills

They did a great job of following up and it wasn't really their problem. I installed the system and they were still very responsive. Great response and great service.

via Google
Ralph Buonome

Totally great experience. Installer was on time, organized and knowledgeable. Great price, I would totally recommend First Fuel based on my experience.

via Google
Joe Allalouf

I recently bought a new house and was not thrilled with the company the previous owner was using for propane so I started making some calls. I stopped when I first spoke to the representative at First Fuel. First Fuel’s customer service is …

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via Facebook
Bobby Peluso

First Fuel’s customer service is second to none. No automated answering machines ever, always get connected with a real person who really cares about what they do. No need to look further for any propane needs.

via Facebook
Gerry Harris

Excellent and responsive customer service. Steve, who installed our tank, was on time and explained everything to me. Could not ask for a better experience.

via Facebook
Christian Bruce

The service I have received from 1st Fuel and Propane is outstanding. I worked with Christina for customer service. She made sure all my questions were answered and took the time to walk me through the process of being a new customer. …

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via Google
Carrie Otty

They came, they saw, they fixed. Very nice guys. Pleasant and professional.

Response from business owner

Thank you Carrie!

via Google
Kelly Shaw

I investigated many propane dealers in columbia county & i ended up w/1st fuel & propane.

WHY? I experienced the best customer service & never felt “stupid”. Rebecca walked me through every step of the way & when Ryan came to give me an …

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via Google
linda tarbox

Good so far set new tank,on time and competent.

Response from business owner

Thanks Linda!

via Google
Naser Sweet

Quick service, and friendly staff.

via Facebook
Lee Linderman

Great service installing...lets hope this continues

Response from business owner

Thanks Lee! Our family appreciates the business!

via Google
Zak DeGroodt

Always speedy with delivery. Polite and helpful.

via Facebook
Laura Stone Mangan

They were very helpful with the transition from oil to propane. Christine in the office was very knowledgeable and courteous. Steve was also very knowledgeable and extremely polite. And he did a very clean install

Response from business owner

Thanks Laura! Christine and Steve are great employees to have.

via Facebook
Alicia M Tuller

The girls in the office are fantastic. Price's are great and even better if you own your tank. Super speedy delivery.

Response from business owner

Thanks Alicia! Our family appreciates the business!

via Facebook
Dakota Burt

Brian came to help me while I was in a rut and I couldn’t be more thankful!! Very polite and professional; he knew what he was doing and help me with all my questions. I will definitely recommend!!

Response from business owner

Thank you Dakota!

via Google
Lindsay Beraldi

Very friendly, professional and great customer service so far!

Response from business owner

Thank you Lindsay!

via Google
Megan Kittle

Great service

Response from business owner

Thanks Megan we appreciate the business!

via Google
Adam Dollard

Always reliable, excellent customer service. Always makes you feel like apart of the family. Would recommend to anyone. Thanks First Fuel

via Google
Kimberly Brisk

Excellent customer service, timely deliveries, and competitive pricing!

Response from business owner

Thanks Kimberly

via Google
Anthony Archer-Wills

Excellent fast and professional service. First rate. Thank you. It is good to know that we have rapid response in case of any problem.

Response from business owner

Thanks Anthony!

via Google
Danny Kneller

There isn’t a better fuel company in the northeast!

via Facebook
Dan Kneller

Tremendous service and prices

Response from business owner

Thanks Danny!

via Google
Kristina Barlow

I wish I knew about First Fuel sooner!! When my old company let me run out a few times First Fuel was right there to swap out my tanks and get me started with new service. They even gave me a tank monitor to make sure I never run out again…

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Response from business owner

Thank you Kristina! Our family appreciates the business!

via Google
Lauren Kneller

Great prices, great people, Courtney is great to work with.

Response from business owner

Thanks Lauren! GOOOOO PATRIOTS!

via Google
Richard Fox

Great company dedicated to safe and professional service. Top shelf. Amazing staff that truly cares about their customers. Highly recommend.

Response from business owner

Thanks Rich!

via Google
Ian McGrath

First fuel and propane setup a new boiler for our home in 1 day. The job came out perfectly. Heat and hot water work better than ever. The process was easy and painless. They show up on time and automatically refill your heating oil or …

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Response from business owner

Thanks Ian! Jet life to the next life!

via Google
Kouri Killmeier

First Fuel handles both of my businesses, I can honestly say that from install, to fill ups, customer service, and payments, they are outstanding. It’s is the one part of my business that I quite literally never have to worry about.

Response from business owner

Thanks Kouri! David stopped in for a quesadilla and turkey sandwich and it was delicious! Highly recommend Toast to anybody!

via Google
Patric Brew

Awesome service!!!! Fast!!! Early!!!! Courteous!! The Best!!

via Facebook
Ernie Bush

Their service is unbelievable I recommend First feel to everyone

via Facebook
Becca Webber

‘Tis the season for propane!

Whether you’re building a new house, just purchased a home, or are simply interested in switching companies, give me a call!

I’ve worked for First Fuel & Propane for 2 years now and it blows my mind how …

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via Facebook
marissa kirchner

First Fuel is always my first choice when it comes to propane. Christina is the best when I call the office. She is fast and friendly. I feel like family when I call

Response from business owner

Thank you marissa!

via Google
Tim Clifford

Very professional, great prices, fast install.

Response from business owner

Thank you Tim! We appreciate the business!

via Google
Stratton Dikeman

Quick and reliable service

Response from business owner

Thanks Stratton! keep those bulldozers running hard down in standfordville!

via Google
Bonnie Flood

Reliable great service. Very dedicated to getting the job done right and making sure the customers happy.

Response from business owner

Thanks Bonnie

via Google
PPD056

Christina at First Fuel was great to deal with and got me an awesome price on propane. The delivery driver and techs were awesome when they showed up. Would definitely recommend them to my friends and family!

Response from business owner

Christina is the best! We are so lucky some handsome cop convinced her to come out west to NY from Massachusetts and work for us!

via Google
Meghan Calhoun

Our tanks are monitored, so when the fuel is getting low – they deliver – it’s one less thing to worry about! The service department is very knowledgeable and the sales/customer service staff is very friendly and helpful!! We highly …

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Response from business owner

Thanks Meghan our family appreciates the business!

via Google
Dylan Cox

First fuel strives on making their customers feel like family. As a family run business they do a phenomenal job of putting their customers first and recognizing their needs and wants. If you have any doubts with your current fuel oil or …

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Response from business owner

Thanks Dylan our family really appreciates it!

via Google
Mallary Van Alstyne

Knowing in a time of need that I can call and have someone from service arrive within an appropriate time to get my hot water working again is one reason why I love First Fuel and Propane!

Response from business owner

Thanks Mallary! Courtney,david and austin appreciate your friendship and business!

via Google
Morgen Bowers

The fabulous customer service!

via Facebook
Bonnie Coon

Best looking service manager in the propane industry!

via Facebook
Jim Andrews

I just switched to First Fuel and met the staff and Mr. Coons yesterday. I was never greeted by an entire staff as I was yesterday and I must say I am absolutely impressed with them. They have already gone above and beyond my expectations …

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via Facebook
Michael Burch

Chris Burch is the best delivery guy. He is always on time and gives his service with a smile

via Facebook
Michele Ball

Christopher Burch awesome employee

via Facebook
Gail Nanni

Steve Duell delivered my propane today. He is very polite, pleasant and deserving of a tip!

Last year Floyd was a gentlemen and he is deserving of a tip as well!

First fuel has been there for my family since day in 2017

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Response from business owner

Thanks Gail we appreciate your business and we will make sure Steve gets a Big Christmas bonus this year!

via Facebook
John Evans

Driver Chris does an excellent job > I am very impressed and pleased with your ( family ? ) Organization !

via Facebook
Dan Bell

Excellent service from start to finish Steve the onsite man took the time to explain what he was doing and why great to deal with

via Facebook
Stash Wojeski

Outstanding service! I called first fuel on Friday asking for changes to my generator that was recommended and they sent someone over the same day with a plan and completed the job Saturday morning before the big storm! Fast service Thank …

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Response from business owner

Thank you Stash! We appreciate your business even though you are a cowboys fan.....😜

via Facebook
Antonette Morrissey-Wojeski

5 Stars

1st Fuel provides exceptional service as they came over the day of the big snow storm (7:30 am) rerouted and maintaned the hookup to our generator.

First class operation and Snow storm 2019 bring it!

Stash and Toni Wojeski…

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via Facebook
Doni Lillis

First Fuel and Propane provides amazing customer service. We have had an incredible experience with them and the staff are always polite and able to answer all my questions. I would highly recommend using their services. Thank you!

via Facebook
Ed Sally Drexel

We recently started to use First Fuel and we are totally thrilled Everyone is so friendly and helpful. We just received our delivery and the driver, Steve Duell, was exceptional helpful and kind. I also called the office and talked with …

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via Facebook
Christina Langlois

Great family owned company, their staff works as a team to get the job done in a timely manner while delivering professional service!

Response from business owner

Thank you Christina! Our familia appreciates your business!!

via Facebook
Robert Adams

We use our home in the ADK as a vacation home and when we were there we had a small window of time to get our tanks converted over to a new supplier. We wanted to run our existing tanks down and did not make arrangements to change until …

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Response from business owner

Thank you Robert. We appreciate the business.

via Facebook
Lori Hall Hermance

Courtney in the office is very helpful and I have never had to worry about running out of fuel oil or propane. Online billing is a breeze!

Response from business owner

Thank you.

via Facebook
Laurie Hoffman

Quick and efficient! Also great customer service!

via Facebook
Renee Martin

after calling around, first fuel was able to get fuel to us the quickest and with great customer service

Response from business owner

We try our best for everyone. Thank you for the business. 👍

via Facebook
Jerry Decker

Friendly family company to help with your heating needs

Response from business owner

Thanks Jerry we will be sending out your gift certificate today!

via Facebook
Lauren Kneller Merante

First Fuel is an incredible company. They not only offer impecible service with a smile but they also go out of their way to make sure you are taken care of. I simply could not say enough good things about this business. I would give them …

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via Facebook
Melissa Bauer

I cannot even begin to tell you how impressive this company is. They went out of their way to deliver 2 replacement tanks literally the day I called! Then they topped them off the very next morning! The tanks were owned by another …

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via Facebook
Beth Osborn Payer

After running out of propane on the coldest night of the year, I made 20 calls in search of a delivery (early on a Sunday morning). First Fuel and Propane saved the day, after our longtime provider who caused the situation was unresponsive…

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via Facebook
Susan Denise

First Fuel is the best. They are always there looking out for you. Will always recommend them to everyone.

via Facebook
Ted Hart

An excellent company who truly cares about the community!!

via Facebook
Jack Darragh

I've been with these folks for 3 years and never had any problems. This year I felt compelled to write a review. Over the years I had given up on "old school" customer relations and service oriented businesses. I've come to know that this …

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via Facebook
Susan Donohue

These guys were amazing to work with! I had some reservations about converting to gas (always used electric) and they explained everything to me and made me feel 100% comfortable. They scheduled us in even though they were very busy. I …

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via Facebook
Blayne Anderson

I've used other local companies in the past and I was never happy. I gave First Fuel a call and their management was excellent. They came in and had me set up with fuel right away. I had many questions and Austin was very patient and …

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via Facebook
Tanner Winter

Great people, great service, always there when you need them

via Facebook
Zachary DeBell

Great, reliable service with professional and helpful staff

via Facebook
Jan Leibecke

My experience with the company has been great. Their service is reliable and the office staff is easy to get a hold of to talk too. I never have to check my tank because of their monitoring system.

Response from business owner

Thanks Jan we are glad you appreciate our service!

via Facebook
Gregory Aaron Reed

If you ain't First, your last! Best prices and people in the business!

via Facebook
Joe Cozzolino

First Fuel is world class in not only price, but service! You don't find that in many companies nowadays, in any industry. I can't tell you how many people I have recommended to First Fuel because of their consistent commitment to their …

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via Facebook

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