Testimonials and Reviews

From 185 reviews
Heather Bleakley
Heather Bleakley

Austin and Brock and Richard are amazing!! So helpful and dealt with my emergency quickly and efficiently!!

via Facebook
Paul Byrne
Paul Byrne

Easy as Apple pie working with First Fuel and Propane. Professional, knowledgeable, people who are easy to deal with.

Thank you,

Paul Byrne

Response from business owner

Thanks Paul! We appreciate the business!

via Google
Jessica Berard
Jessica Berard

Saved us when Amerigas dropped the ball. Steve was the nicest during the delivery. Highly recommend them!

via Facebook
Jessica
Jessica

Excellent customer service. Saved us during an emergency when Amerigas dropped the ball. Steve the driver was so helpful, great to be a name not number! Highly recommend them!

via Google
Kristen Schreck-Many
Kristen Schreck-Many

They saved us on an Emergancy visit in this cold cold weather. The driver Steve was amazing. Came with everything needed & quickly. Thanks so much. Highly recommend.

Response from business owner

Thank your for trusting us to get the job done. Looking forward to serving you in the years to come!

via Facebook
Steve Wightman
Steve Wightman

Impressed. I called and asked to be setup with by First Fuel with a 500 gallon tank the same day – and they made it happen! I'll spare you the list of challenges they overcame to pull it off.

Response from business owner

Thanks Steve! Our family appreciates your business!

via Google
Kathleen Porcaro Burke
Kathleen Porcaro Burke

Awesome service and staff. they were able to help my daughter and son-in-law get propane for their new hot water and heating system when their current company was failing them. A real person answers the phone! I am so grateful that they …

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via Facebook
Phil Pinto
Phil Pinto

These folks do a great job and are extremely professional!

Response from business owner

Thanks Phil! We appreciate the business!

via Google
george cramer
george cramer

First off,I don't know any people associated with first fuel. Steve shows up to install 2 tanks with a state of the art truck ,fully equipped with all the necessary equipment to do the installation. A rolling hardware store .Steve installed…

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via Google
Rick Z
Rick Z

Great Service! Highly recommend!

via Google
N H
N H

I just bought a home and wanted to change propane providers to First Fuel and Propane because of their outstanding reviews. So far they have lived up to their five star ratings! The office staff who assisted me (Rebecca) was incredibly …

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via Google
Laura McGrew
Laura McGrew

Very efficient, quick to respond, streamlined systems easy to pay via credit card, and informed promptly by email or phone

via Google
michael friess
michael friess

Ordering, delivery and install of tank and line was performed well. Christina and the install crew were awesome. Good guys . Very pleased. Thanks

Response from business owner

Michael, thanks so much for the great review. We're happy to have you!

Christina

via Google
Leonard Oram
Leonard Oram

I have been a customer of First Fuel for several years now and they have always not only serviced my account well but they have also responded to question I have had for information and help in a prompt and efficient manner. Leonard Oram

via Facebook
Michael Primavera Sr.
Michael Primavera Sr.

I have been a customer for 10 years that should tell you something about the company. Service is fast when needed and the office staff is top notch 👌

via Facebook
Denise Glasser
Denise Glasser

First Fuel arrived on time, did a thorough check of all appliances, heating system, hot water heater and fuel tank. I am very pleased with the professional service they provided

Response from business owner

Thanks Denise!

via Google
Bill Schaefer
Bill Schaefer

Excellent on time delivery, price and friendly staff!

Response from business owner

Thanks Bill!

via Google
Amber Brooks
Amber Brooks

great service and great prices!

via Facebook
Rick Kemner
Rick Kemner

Just beginning our second year as a customer with First Fuel and Propane, and could not be happier! They offer competitive pricing and are a locally owned business! Whenever I have contacted the company, the staff is always very friendly, …

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via Facebook
Ed McMahon Jr.
Ed McMahon Jr.

Never had a problem, always there on time, good company.

via Facebook
John Lesko
John Lesko

Have never had any issues with First Fuel, they have always monitored and refueled on time and the prices have been reasonable. My driveway is also very steep and unpaved, so I was worried about access, but their drivers have maneuvered …

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Response from business owner

Thanks John! We appreciate the review!

via Google
Murray M. Jaros
Murray M. Jaros

Staff is always available,responsive and courteous Monitoring of supply,and resupply of LPG has been very satisfactory.

Response from business owner

Thanks Murray we appreciate the business!

via Google
Mitzi Gulde
Mitzi Gulde

I've never had a problem with First Fuel. My propane is always delivered on time and the service is great. I've had both my furnace and a/c cleaned by them...knowledgeable service people. The Office staff is always pleasant and very …

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via Facebook
Christian
Christian

Always fantastic to work with and the best service around for fuels. Called many other companies when searching for a provider when we moved and so glad I found these great people.

Response from business owner

Thanks christian!

via Google
Neal Sondrini
Neal Sondrini

Great company to deal with. Prompt and courteous service and very reasonable prices. Tank installer was very professional and did an awesome job. Highly recommend this company.

Response from business owner

Thanks Neal! Our family appreciates the business!

via Google
Timothy Burke
Timothy Burke

Friendly, knowledgeable, courteous experience.

Response from business owner

Thanks Timothy!

via Google
Cj Fuller
Cj Fuller

Great service friendly and professional 👍👍

Response from business owner

Thanks CJ!

via Google
Patrick Gabriel
Patrick Gabriel

I recently chose First Fuel to connect and supply the propane for my above ground pool heater. I chose them after doing what most of us do these days – comparing the latest reviews on local propane companies. Clearly, First Fuel enjoys a …

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Response from business owner

Thanks patrick! We appreciate the business!

via Google
Nicholas Adie
Nicholas Adie

First Fuel and Propane is great! Their customer service is far superior to other companies I’ve spoken with. Christina was personable, knowledgeable, and professional from start to finish and our tech who came to install was as well! Start …

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Response from business owner

Thanks Nicholas! We appreciate the business!

via Google
Steve Sweet
Steve Sweet

I was changing from home heating oil to propane for all my appliances. I needed to coordinate with several companies to make this work. I contacted First Fuel and Propane and talked with Christina. She was very pleasant, explained the …

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Response from business owner

Thanks Steve! We appreciate the business!

via Google
Brian Pitcher
Brian Pitcher

Looking for a company where your a name and not a number this is the company for you . Great company doing the right thing . Tank You Jo Elle

via Facebook
Edward Anthony
Edward Anthony

Punctual, friendly and knowledgeable. Couldn’t ask for a better team to keep me warm!! Thanks first fuel you guys are the best.

via Facebook
Jim Gilmer
Jim Gilmer

Steve delivered our new tank and informed me on everything I needed to know in a most professional manner. A pleasure to deal with. Thank you, First Fuel.

Response from business owner

Thanks Jim! We appreciate the business!

via Google
Clayton Kirking
Clayton Kirking

First Fuel is a model of customer service.

Response from business owner

Thanks Clayton!

via Google
david nabozny
david nabozny

Very courteous and helpful in setting up a propane tank installation. It was done in a timely and efficient manner.

Response from business owner

Thanks David! Our family appreciates the business!

via Google
Shaggy Snooze Doggle
Shaggy Snooze Doggle

HIGHLY RECOMMEND!

we have a home in saugerties which is fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a …

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via Facebook
Laura White
Laura White

Installer was extra helpful and professional. The office staff has always been helpful and friendly.

My experience has been great. Recommend.

Response from business owner

Thanks laura! We appreciate the business.

via Google
Alan Feldman
Alan Feldman

I am always pleased by the Customer Service from this company — but I should really say, from this family! And prices are the best!

Response from business owner

Thanks Alan! Our Family appreciates the business.

via Google
Manny Ytuarte
Manny Ytuarte

We're new to the Columbia County area. We decided to use the same propane provider as the previous home owner did. The switching over was easy and there were no issues. When I miscalculated our usage and we got into a bad situation, First …

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Response from business owner

Thanks Manny!

via Google
Ej Coon
Ej Coon

Great company to work for!! Also nice knowing I work for a company that goes above and beyond for customers and I’ve even witnessed myself them helping out veterans!!

via Facebook
Daniel Crellin
Daniel Crellin

Our 27 year old furnace went out on the Friday before

Christmas at 4:00 pm. Austin and the crew had a

new one there by 10 o'clock Saturday morning and

the heat was back on by 3:00 that same day . First Fuel was super accommodating and …

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Response from business owner

Thanks dan! Our family appreciates the business!

via Google
Yonatan Cohen
Yonatan Cohen

Great service. Austin and his family and Co have provided us with great reliable service for years and their customer service is second to none.

Response from business owner

Thanks Yonatan!

via Google
Jordan Wolfe
Jordan Wolfe

Love these guys. Always professional, if we have an issue they're always responsive, and our propane never runs out.

Response from business owner

Thanks Jordan!

via Google
Christy Ransford
Christy Ransford

Building a new home can be very stressful but Christina made me feel like we have been friends or even family for ever. She took care of every heating and propane need we had even helping with my other contractors to keep the peace. Then …

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Response from business owner

Thank you Christy!

via Google
Chuck Morris
Chuck Morris

Excellent company so far. Service men are the best

via Facebook
Lee Ann Drumm
Lee Ann Drumm

I was very skeptical of using propane heat in the garage. Steve came, He was very nice, good sense of humor, new what He was talking about and set My mind at ease. I feel comfortable now with the heater and wished I had done it years ago…

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Response from business owner

Thanks Lee Ann! Stevo is the best, we love having him on our team.

via Google
philip wills
philip wills

They did a great job of following up and it wasn't really their problem. I installed the system and they were still very responsive. Great response and great service.

Response from business owner

Thank you Phillip!

via Google
Ralph Buonome
Ralph Buonome

Totally great experience. Installer was on time, organized and knowledgeable. Great price, I would totally recommend First Fuel based on my experience.

Response from business owner

Thanks Ralph!

via Google
Joe Allalouf
Joe Allalouf

I recently bought a new house and was not thrilled with the company the previous owner was using for propane so I started making some calls. I stopped when I first spoke to the representative at First Fuel. First Fuel’s customer service is …

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via Facebook
Bobby Peluso
Bobby Peluso

First Fuel’s customer service is second to none. No automated answering machines ever, always get connected with a real person who really cares about what they do. No need to look further for any propane needs.

via Facebook
Gerry Harris
Gerry Harris

Excellent and responsive customer service. Steve, who installed our tank, was on time and explained everything to me. Could not ask for a better experience.

via Facebook
Christian Bruce
Christian Bruce

The service I have received from 1st Fuel and Propane is outstanding. I worked with Christina for customer service. She made sure all my questions were answered and took the time to walk me through the process of being a new customer. …

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Response from business owner

Thanks Christian!

via Google
Carrie Otty
Carrie Otty

They came, they saw, they fixed. Very nice guys. Pleasant and professional.

Response from business owner

Thank you Carrie!

via Google
Kelly Shaw
Kelly Shaw

I investigated many propane dealers in columbia county & i ended up w/1st fuel & propane.

WHY? I experienced the best customer service & never felt “stupid”. Rebecca walked me through every step of the way & when Ryan came to give me an …

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Response from business owner

Thanks Kelly!

via Google
linda tarbox
linda tarbox

Good so far set new tank,on time and competent.

Response from business owner

Thanks Linda!

via Google
Lee Linderman
Lee Linderman

Great service installing...lets hope this continues

Response from business owner

Thanks Lee! Our family appreciates the business!

via Google
Zak DeGroodt
Zak DeGroodt

Always speedy with delivery. Polite and helpful.

via Facebook
Laura Stone Mangan
Laura Stone Mangan

They were very helpful with the transition from oil to propane. Christine in the office was very knowledgeable and courteous. Steve was also very knowledgeable and extremely polite. And he did a very clean install

Response from business owner

Thanks Laura! Christine and Steve are great employees to have.

via Facebook
Dakota Burt
Dakota Burt

Brian came to help me while I was in a rut and I couldn’t be more thankful!! Very polite and professional; he knew what he was doing and help me with all my questions. I will definitely recommend!!

Response from business owner

Thank you Dakota!

via Google
Lindsay Beraldi
Lindsay Beraldi

Very friendly, professional and great customer service so far!

Response from business owner

Thank you Lindsay!

via Google
Megan Kittle
Megan Kittle

Great service

Response from business owner

Thanks Megan we appreciate the business!

via Google
Adam Dollard
Adam Dollard

Always reliable, excellent customer service. Always makes you feel like apart of the family. Would recommend to anyone. Thanks First Fuel

Response from business owner

Thanks Adam!

via Google
Kimberly Brisk
Kimberly Brisk

Excellent customer service, timely deliveries, and competitive pricing!

Response from business owner

Thanks Kimberly

via Google
Anthony Archer-Wills
Anthony Archer-Wills

Excellent fast and professional service. First rate. Thank you. It is good to know that we have rapid response in case of any problem.

Response from business owner

Thanks Anthony!

via Google
Danny Kneller
Danny Kneller

There isn’t a better fuel company in the northeast!

via Facebook
Dan Kneller
Dan Kneller

Tremendous service and prices

Response from business owner

Thanks Danny!

via Google
Kristina Barlow
Kristina Barlow

I wish I knew about First Fuel sooner!! When my old company let me run out a few times First Fuel was right there to swap out my tanks and get me started with new service. They even gave me a tank monitor to make sure I never run out again…

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Response from business owner

Thank you Kristina! Our family appreciates the business!

via Google
Lauren Kneller
Lauren Kneller

Great prices, great people, Courtney is great to work with.

Response from business owner

Thanks Lauren! GOOOOO PATRIOTS!

via Google
Richard Fox
Richard Fox

Great company dedicated to safe and professional service. Top shelf. Amazing staff that truly cares about their customers. Highly recommend.

Response from business owner

Thanks Rich!

via Google
Ian McGrath
Ian McGrath

First fuel and propane setup a new boiler for our home in 1 day. The job came out perfectly. Heat and hot water work better than ever. The process was easy and painless. They show up on time and automatically refill your heating oil or …

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Response from business owner

Thanks Ian! Jet life to the next life!

via Google
Kouri Killmeier
Kouri Killmeier

First Fuel handles both of my businesses, I can honestly say that from install, to fill ups, customer service, and payments, they are outstanding. It’s is the one part of my business that I quite literally never have to worry about.

Response from business owner

Thanks Kouri! David stopped in for a quesadilla and turkey sandwich and it was delicious! Highly recommend Toast to anybody!

via Google
Patric Brew
Patric Brew

Awesome service!!!! Fast!!! Early!!!! Courteous!! The Best!!

via Facebook
Ernie Bush
Ernie Bush

Their service is unbelievable I recommend First feel to everyone

via Facebook
Kyle Reed
Kyle Reed

Great team, excellent service on all HVAC needs. Highly recommend FF&P!

Response from business owner

Thanks Kyle! We appreciate your business and your baller instagram posts!

via Google
marissa kirchner
marissa kirchner

First Fuel is always my first choice when it comes to propane. Christina is the best when I call the office. She is fast and friendly. I feel like family when I call

Response from business owner

Thank you marissa!

via Google
Broad Street Bagel Company
Broad Street Bagel Company

First Fuel and propane not only designed all of our propane needs but also helped with valuable insight for future equipment needs. The times we needed emergency help, they were there to assist within the hour, no questions asked! Not only …

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Response from business owner

Thanks! We love getting our office afternoon lunches from you! Our drivers love to stop by and get a great cup of coffee and a sandwich.

via Google
Tim Clifford
Tim Clifford

Very professional, great prices, fast install.

Response from business owner

Thank you Tim! We appreciate the business!

via Google
Stratton Dikeman
Stratton Dikeman

Quick and reliable service

Response from business owner

Thanks Stratton! keep those bulldozers running hard down in standfordville!

via Google
Bonnie Flood
Bonnie Flood

Reliable great service. Very dedicated to getting the job done right and making sure the customers happy.

Response from business owner

Thanks Bonnie

via Google
Meghan Calhoun
Meghan Calhoun

Our tanks are monitored, so when the fuel is getting low – they deliver – it’s one less thing to worry about! The service department is very knowledgeable and the sales/customer service staff is very friendly and helpful!! We highly …

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Response from business owner

Thanks Meghan our family appreciates the business!

via Google
Dylan Cox
Dylan Cox

First fuel strives on making their customers feel like family. As a family run business they do a phenomenal job of putting their customers first and recognizing their needs and wants. If you have any doubts with your current fuel oil or …

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Response from business owner

Thanks Dylan our family really appreciates it!

via Google
Mallary Van Alstyne
Mallary Van Alstyne

Knowing in a time of need that I can call and have someone from service arrive within an appropriate time to get my hot water working again is one reason why I love First Fuel and Propane!

Response from business owner

Thanks Mallary! Courtney,david and austin appreciate your friendship and business!

via Google
Ryan Williams
Ryan Williams

Christina at First Fuel was great to deal with and got me an awesome price on propane. The delivery driver and techs were awesome when they showed up. Would definitely recommend them to my friends and family!

Response from business owner

Christina is the best! We are so lucky some handsome cop convinced her to come out west to NY from Massachusetts and work for us!

via Google
Zachary DeBell
Zachary DeBell

They provide excellent service. The staff is always professional, courteous and on time!

Response from business owner

Thanks Zach!

via Google
Daniel Lyle Annis
Daniel Lyle Annis

These guys are the best around. Been using them for years! Always great service, great people.

Response from business owner

Thanks Daniel! Your workouts you put together are the best!

via Google
Alexander Issler
Alexander Issler

They trenched a 30ft line to my house from the tank for my cook stove and furnace. The service tech David did a great job converting the stove!

Response from business owner

Izzy helped David trench too. Many hands make light work!

via Google
Todd VanAlstyne
Todd VanAlstyne

The service is top notch! Steve the service tech did a great job setting the tank. The office staff is very easy to talk too.

Response from business owner

Thanks Todd! Our family appreciates the business!

via Google
Stephen Behrens
Stephen Behrens

Their wireless monitoring is great. We never even have to think about how much gas is left in the tank. The 1st Fuel crew just delivers when it’s needed and we go on worry free.

Response from business owner

Thanks Steve we appreciate the business! Goodluck on becoming a father!

via Google
Ryan Coon
Ryan Coon

first fuel did a great job setting my tank and explaining to me how it all works. the price was .20 less than anybody around too!

Response from business owner

Thanks big bear!

via Google
earl lyons
earl lyons

Awesome company to work for!!

Response from business owner

Thanks Earl!

via Google
Morgen Bowers
Morgen Bowers

The fabulous customer service!

via Facebook
Bonnie Coon
Bonnie Coon

Best looking service manager in the propane industry!

via Facebook
Sean Ogden
Sean Ogden

Great Company, reliable and wonderful customer service!

Response from business owner

Thank you sean! We appreciate the business!

via Google
Michael Burch
Michael Burch

Chris Burch is the best delivery guy. He is always on time and gives his service with a smile

via Facebook
Michele Ball
Michele Ball

Christopher Burch awesome employee

via Facebook
Gail Nanni
Gail Nanni

Steve Duell delivered my propane today. He is very polite, pleasant and deserving of a tip!

Last year Floyd was a gentlemen and he is deserving of a tip as well!

First fuel has been there for my family since day in 2017

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Response from business owner

Thanks Gail we appreciate your business and we will make sure Steve gets a Big Christmas bonus this year!

via Facebook
John Evans
John Evans

Driver Chris does an excellent job > I am very impressed and pleased with your ( family ? ) Organization !

via Facebook
Dan Bell
Dan Bell

Excellent service from start to finish Steve the onsite man took the time to explain what he was doing and why great to deal with

via Facebook
Stash Wojeski
Stash Wojeski

Outstanding service! I called first fuel on Friday asking for changes to my generator that was recommended and they sent someone over the same day with a plan and completed the job Saturday morning before the big storm! Fast service Thank …

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Response from business owner

Thank you Stash! We appreciate your business even though you are a cowboys fan.....😜

via Facebook
Antonette Morrissey-Wojeski
Antonette Morrissey-Wojeski

5 Stars

1st Fuel provides exceptional service as they came over the day of the big snow storm (7:30 am) rerouted and maintaned the hookup to our generator.

First class operation and Snow storm 2019 bring it!

Stash and Toni Wojeski…

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